MSDN Help
After someone tried to get their mailing address changed with MSDN for like 6 months, here’s how it finally got done.
11:01:06 PM 
System
Harriet has joined this session!
11:01:06 PM System
Connected with Harriet
11:01:16 PM 
Harriet
Hello and welcome to the MSDN Online Concierge, Sirdar. How may I assist you today?
11:02:36 PM 
Sirdar
hi there
11:02:55 PM Sirdar
I’m in a world of hurt with this ISV/MSDN situation
11:03:18 PM Sirdar
We signed up as an ISV and got the MSDN sub as part of the package
11:03:53 PM Sirdar
Sirdar Bey is no longer with us, and even though the MSDN subscription is attached to MY passport ([new@emailaddress.com]) every time I come in here it puts up sirdar’s information, like my name on this chat here
11:04:13 PM Sirdar
I’ve also changed our shipping / profile addresses about 12 different places
11:04:29 PM Sirdar
the shipping address for the MSDN should be [new shipping address]
11:04:39 PM Harriet
OK, Sirdar, please contact MSDN Fulfillment Center to change all that.
11:04:43 PM Sirdar
which is in ALL the fields for our company profile, etc
11:04:53 PM Sirdar
no one can ever help me
11:04:59 PM Harriet
The MSDN Fulfillment Center is the appropriate group to assist you. The phone number can be found from this link:
http://msdn.microsoft.com/subscriptions/support/worldwide/
11:05:10 PM Sirdar
microsoft is starting to suck really really bad lately
11:05:26 PM Sirdar
i’ve contacted 3 different centers about this issue on the phone
11:05:39 PM Sirdar
MSDN tells me to call partner becasue of ISV
11:05:45 PM Sirdar
partner tells me to call MSDN
11:05:59 PM Sirdar
I thought I’d try here, now you are telling me again to call MSDN
11:06:04 PM Sirdar
no one wants to help
11:06:54 PM Sirdar
Maybe it’s time to switch development to another platform if you don’t help developers anymore, I can build my solutions on Linux or Macos, doesn’t matter to me, but you’ve always been great with developers until last 2 years
11:07:02 PM Harriet
Is your MSDN subscription from the ISV partner program?
11:07:05 PM Sirdar
yes
11:07:08 PM Sirdar
I call partner, they tell me to contact MSDN
11:07:16 PM Sirdar
I call MSDN, they tell me they can’t help me and to call Partner
11:07:58 PM Sirdar
I thought I’d just try here and maybe someone here could help because i’m usually on hold for 10 mins when I call them only to be told to call other people
11:10:12 PM Harriet
If you want to change the passport, please the instruction in MSDN FAQ will point you to the right direction: How do I change the Microsoft Passport I use to sign in to MSDN Subscriber Downloads?
http://msdn2.microsoft.com/en-us/subscriptions/aa948864.aspx#subdwnld
11:10:20 PM Sirdar
I did that
11:10:27 PM Sirdar
I sign in with [new@emailaddress.com]
11:10:52 PM Sirdar
yet it still shows up when I log in as [old@emailaddress.com] even though I am definintely logged in with [new@emailaddress.com] passport right now
11:10:59 PM Sirdar
we even DELETED [old@emailaddress.com] passport
11:11:08 PM Sirdar
still says that
11:11:19 PM Sirdar
but I just logged in with [new@emailaddress.com] to get here
11:13:42 PM Harriet
Sirdar, I am checking for you. Thanks for your patience.
11:14:05 PM Sirdar
I’m Kurt Koller, logged in right now with [new@emailaddress.com] passport
11:14:14 PM Sirdar
Sirdar hasn’t been with the company for 6 months
11:14:19 PM Sirdar
his passport is deleted
11:14:27 PM Sirdar
and it still shows his account when I log in
11:14:42 PM Sirdar
all I want to do is change shipping address
11:14:48 PM Sirdar
this is absurd kinda, right?
11:17:17 PM Harriet
From my database, that your partner account’s information has been changed. But the MSDN account’s information still belongs to Sirdar.
11:17:50 PM Sirdar
what can I do here? every time I call MSDN they tell me to call partner, then partner tells me to contact MSDN.
11:17:59 PM Sirdar
is there anyone else I can contact?
11:18:17 PM Sirdar
_all_ I want to do is change the shipping address for MSDN subscription
11:18:22 PM Sirdar
since we moved to a new address
11:18:32 PM Sirdar
does it still ship to [old shipping address]?
11:18:38 PM Sirdar
last shipment went there
11:18:58 PM Sirdar
DHL called us and said they wouldn’t forward again after that time
11:19:29 PM Sirdar
i’ve changed the address in every place I can find to [new shipping address]
11:20:43 PM Harriet
Sirdar, since your MSDN shipment is from the partner program, you have to contact the partner regional service center to change your address.
11:21:02 PM Sirdar
awesome because they just tell me to contact MSDN and vice versa
11:21:16 PM Sirdar
I guess it’s time to siwtch to ADC or something
11:21:38 PM Sirdar
cos this is a total headache and it’s only gotten worse over last 2 years
11:21:58 PM Sirdar
I can’t spend half my life trying to change a shipping address
11:22:03 PM Harriet
I am sorry. I wish I could change the address for you. But as an online concierge, I only can point you to the right direction. Sorry for the inconvenience.
11:22:07 PM Sirdar
which is what’s starting to happen
11:22:21 PM Sirdar
please let someone there know that ms just lost a development firm
11:22:29 PM Sirdar
thank you
11:22:48 PM Harriet
You are welcome.
11:22:53 PM Harriet
Is there anything else I can help you?
11:23:09 PM Sirdar
I’m going to blog this converstaion
11:23:15 PM Sirdar
hope that’s ok!
11:23:34 PM Sirdar
i get about 50,000 readers a month
11:23:42 PM Sirdar
developers mostly
11:23:55 PM Sirdar
please let someone know
11:23:56 PM Sirdar
thank you
11:25:53 PM Harriet
I feel sorry about the situation you are having.
11:26:43 PM Harriet
Kurt, is there anything else I can help you?
11:29:54 PM Harriet
Are you still with me?
11:30:22 PM Sirdar
yeah
11:30:42 PM Sirdar
I’m looking into Apple’s ADC program
11:30:49 PM Sirdar
seems pretty comparable
11:31:00 PM Sirdar
maybe I’ll have to switch us to Mac development over the next year
11:32:54 PM Harriet
Kurt, other than changing address, is there anything else I can help you?
11:35:19 PM Sirdar
Should I go with Apple’s ADC program, or should we just maybe switch to an open source shop?
11:35:30 PM Sirdar
Which would you do?
11:36:44 PM Harriet
I would like you to stay with Microsoft.
11:37:13 PM Sirdar
I’d love to do that, but it appears I can’t update my shipping address with your company.
11:37:28 PM Sirdar
I’ve been trying off and on for 6 months.
11:37:53 PM Sirdar
So ADC or just go open source?
11:38:04 PM Sirdar
I guess with open source I don’t need to worry about address changes.
11:38:26 PM Sirdar
Apple, who knows. Their iPod support seems pretty good so far, though.
11:38:51 PM Sirdar
well thanks for all the help!
11:38:55 PM Sirdar
Do you have an iPod?
11:38:59 PM Harriet
Kurt, I really wish I could help you. But as an online concierge agent, I don’t have permission to access customer’s account. The partner’s regional service center is the appropriate group to assist you.
11:39:07 PM Sirdar
They’re pretty well designed, right?
11:39:17 PM Harriet
I don’t have iPod.
11:39:25 PM Sirdar
I haven’t tried the MS thing yet, what’s it called? Soon?
11:39:28 PM Sirdar
Zoot?
11:39:31 PM Sirdar
something like that
11:39:45 PM Harriet
It’s called Zune.
11:39:54 PM Sirdar
Right, do you have one of those?
11:40:11 PM Sirdar
They look good, especially in brown.
11:40:40 PM Harriet
To tell you the truth, i don’t have either.
11:40:56 PM Sirdar
Brown is the color of crap, which is how MS has been treating me as a customer lately. Hahah, that’s funny, right?
11:41:27 PM Sirdar
I made myself laugh out loud!
11:41:37 PM Sirdar
and I was drinking some soda at the time and it went up my noes
11:41:41 PM Sirdar
nose
11:42:00 PM Sirdar
would you buy a Zune or an iPod video?
11:42:05 PM Sirdar
if you were to get one?
11:42:41 PM Harriet
As a Microsoft employee, I will support Zune.
11:43:03 PM Sirdar
yeah I own apple stock and microsoft stock, because I’m not religious
11:43:13 PM Sirdar
I’m running Vista on my laptop, pretty good
11:43:40 PM Sirdar
Acer 8200, good 3d, it’s pretty cool
11:44:01 PM Sirdar
you running vista? does ms treat you well as an employee?
11:44:21 PM Sirdar
stock’s been pretty flat, i’d stay away from the options
11:44:50 PM Harriet
I am still running Windows XP. We will all upgrade to Windows Vista by the end of the December.
11:45:35 PM Sirdar
yeah I was surprised at vista, it’s better than i thought it would be
11:45:58 PM Harriet
Thank you for the comment.
11:46:03 PM Sirdar
are you allowed to close the window there on your end?
11:46:15 PM Sirdar
or do i have to do it?
11:46:21 PM Sirdar
just wondering
11:47:00 PM Harriet
I can close the chat, but I would like to hear any good or bad comment from you.
11:47:19 PM Sirdar
See? You’re really patient and want to help me, but your hands are tied.
11:47:33 PM Sirdar
The peope that CAN help just tell me to call other people who tell me to call the original people.
11:48:15 PM Sirdar
if you were to get a zune, would it be black, white, or brown?
11:48:45 PM Harriet
Kurt, I would like to explain our service for you. This service is designed to assist you in navigating the Self-Help technical support resources available on the Microsoft family of websites, but cannot answer questions about how to resolve specific technical problems. Searching for information can include locating relevant KB articles, white papers and other technical resources.
11:49:21 PM Sirdar
aw, now you’ve turned into a bot
11:49:31 PM Harriet
I would like to help you, but I dont’ have the permission to access your account. I am really sorry about that.
11:49:33 PM Sirdar
Do you need guidance finding the answers you are looking for, or assistance with a non-technical question? Click here to access the MSDN Online Concierge available 24 hours a day, 7 days a week (except US National Holidays).
11:49:48 PM Harriet
I would choose the white, because white is my favoriate color.
11:49:50 PM Sirdar
I have a non-technical question. i’d like to change my shipping address
11:49:55 PM Sirdar
yeah the white is good
11:50:02 PM Sirdar
I have a white ipod but I want a zune
11:50:27 PM Sirdar
people like the black, but it shows fingerprints
11:51:11 PM Harriet
Yes, but black is a very cool color.
11:51:24 PM Sirdar
wait, white is your favorite color, or favorite of the three? cos I’ve never heard anyone say that about white
11:51:53 PM Sirdar
except like skinheads or something (ha ha just kidding)
11:52:44 PM Sirdar
steve jobs is annoying though
11:52:51 PM Harriet
White is my favoriate color. I will buy white cloth, white shoes, and also white Zune.
11:52:56 PM Sirdar
I don’t know if I could do apple development just for that reason
11:53:09 PM Sirdar
wow, that’s a lot of white
11:53:20 PM Sirdar
if you can pull it off, why not?
11:53:40 PM Sirdar
you’d never see steve jobs in a white turtleneck, only black
11:53:44 PM Sirdar
that guy’s arrogant
11:53:55 PM Sirdar
and most apple owners I meet are arrogant and think they know everything
11:54:08 PM Sirdar
so i’d have a hard time moving to that platform for development
11:54:11 PM Sirdar
you know?
11:54:16 PM Harriet
I wish I could get a chance to see him.
11:54:25 PM Sirdar
but man, he can jack up a stock price, right?
11:54:28 PM Sirdar
yeah
11:54:33 PM Sirdar
i like gates a lot
11:54:49 PM Sirdar
but ballmer, egad
11:54:53 PM Sirdar
he’s a bit of a freak
11:55:11 PM Harriet
Me too. He has been my idol since my high school.
11:55:16 PM Sirdar
you ever see those videos of him running around all sweating chanting “developers developers developers!”?
11:55:24 PM Sirdar
ballmer, not gates
11:55:40 PM Sirdar
what an intense weirdo
11:55:48 PM Harriet
Yes, I think everyone here has watched that vedio.
11:55:53 PM Sirdar
but i’ll take that over jobs’ annoying arrogance and smugness anyday
11:56:02 PM Sirdar
heh it’s pretty over the top that video
11:56:30 PM Sirdar
what about the gates pie in the face?
11:56:35 PM Sirdar
that was a cheap shot imho
11:56:49 PM Sirdar
europeans, feh
11:57:04 PM Sirdar
you’re in the us, right? it implies you are
11:57:11 PM Harriet
Kurt, sorry, i can’t give you more comments on our leaders. I am still in working.
11:57:18 PM Sirdar
oh right
11:57:22 PM Sirdar
duh, sorry
11:57:40 PM Harriet
Kurt, is there anything else I can assist you?
11:57:44 PM Sirdar
but ballmer is a freak, right?
11:57:47 PM Sirdar
oh yeah
11:57:52 PM Sirdar
you could change my shipping address?
11:57:59 PM Sirdar
Do you need guidance finding the answers you are looking for, or assistance with a non-technical question? Click here to access the MSDN Online Concierge available 24 hours a day, 7 days a week (except US National Holidays).
11:58:06 PM Sirdar
it’s a non-technical question
11:58:15 PM Sirdar
“Can you please change my shipping address?”
11:58:17 PM Sirdar
cos like
11:58:22 PM Sirdar
It needs to be changed
11:58:36 PM Harriet
That’s what I cannot do. Please contact the regional service center.
11:59:11 PM Sirdar
yeah. but they won’t do it. and neither will partner.
11:59:18 PM Sirdar
they just tell me to call each other.
11:59:44 PM Sirdar
i mean if I was independently wealthy, maybe I could do that all day
12:00:05 AM Sirdar
but you know, I’m a working stiff
12:00:23 AM Sirdar
do you have a windows smartphone?
12:00:31 AM Sirdar
i have the t-mobile dash
12:00:34 AM Sirdar
it’s cool
12:00:38 AM Sirdar
I’m a good customer
12:01:06 AM Sirdar
it sucks that no one will help me and I’ll have to go to the smug computer platform and take all my business to them
12:01:16 AM Sirdar
right?
12:01:27 AM Harriet
Kurt, is it a good email address to send you a follow up email? [new@emailaddress.com]
12:01:32 AM Sirdar
yes
12:01:39 AM Sirdar
that’s a great email address for a followup
12:01:55 AM Harriet
What is the address you would like to change?
12:02:00 AM Sirdar
will you follow up with a confirmation that my shipping address has been changed?
12:02:09 AM Sirdar
[old shipping address] is the old address
12:02:14 AM Sirdar
MSDN shipping
12:02:18 AM Sirdar
it should be
12:02:26 AM Sirdar
[new shipping address]
12:03:01 AM Sirdar
it’s set that way everywhere in partner, yet the address in MSDN shipping is still [old shipping address]
12:03:35 AM Harriet
OK, I will escalate to the partner service center and give you a follow-up email later.
12:03:45 AM Sirdar
thank you so much!
12:04:02 AM Sirdar
I appreciate this, maybe you can help where I couldn’t get things done
12:04:07 AM Harriet
It’s my pleasure to assist you.
12:04:11 AM Sirdar
thank you harriet
12:04:24 AM Harriet
I will try my best to help you.
12:04:32 AM Sirdar
have a great night then, i hope I can still be a ms developer, I love their tools
12:04:42 AM Sirdar
VS 2005 is SO much better than xcode
12:04:54 AM Harriet
Thank you so much!
12:04:58 AM Sirdar
I think i’d go nuts if I had to use xcode for more than a day
12:05:01 AM Sirdar
have a great night
12:05:22 AM Harriet
Have a good night too.
12:05:32 AM Harriet
Kurt,thank you for using the MSDN Online Concierge. We are open 24 hours a day, seven days a week. Please feel free to come back again.
Note: Harriet had to battle internally for 3 weeks (I was Cc:ed on various emails), but she was able to do what I was not able to do, which was to change my address on my MSDN subscription. Thank you Harriet!