The Sprint Sucks Blog

Wow. This is rapidly becoming the Sprint Sucks blog. If I were sane, I’d have canceled this service when the first problems were appearing, but I really wanted unlimited data on a fast cellular network, and Verizon kills people if they use too much data.

So this time I was able to use my FX720 card for a whole 36 hours. The “Account Retention Specialist” last time credited back the entire cost of the card plus first month service, and told me ABSOLUTELY I would have no problems going forward. Thank you I said.

So I mentioned before that they wanted a $100 deposit from me in exchange for a $400 spending limit. Even though I provided my credit card information on 3 separate occasions, it went MIA and the just billed it to my account. Sprint credited all of that money back, so my balance is something like $51 for some prorated crap and some taxes.

So…

Today my service stops. I switch to non-NDIS mode and it starts telling me I have an invalid username/password. A 35 minute hold period later, I get a customer service representative who tells me that yes, my account has been suspended. I ask “why this time?” She tells me I’m over my spending limit.

Me: “How much do I owe?”

She: “$51.73.”

Me: “Ok, so how much is my spending limit?”

She: “Let’s see, it’s… Hmm, you don’t have a spending limit.”

Me: “So if I have no limit, why is my service suspended.”

She: “I mean your spending limit is $0.”

Me: “Oh, right. That makes sense. Why is that?”

She: “You never paid the $100 deposit.”

Right, I’d only provided my credit card information 3 times previous to various people and had reference numbers (which mean nothing apparently) but here we go again. I give her my card info, she gives me a reference number (why?) and then she tells me that my service will be back on in about 1 hour. I ask her to do whatever the other people did the 3 other times this has happened, and turn it on right away, since this is their screwup yet again, and she says she did her best, sorry.

Amazing. I mean really and truly amazing.